As AI tools disrupt the workplace, companies are grappling with how to prepare their workforce for the changes ahead. While some are leaning into hiring AI professionals, others recognize the need to develop talent in-house through upskilling and reskilling initiatives.
However, many employers are still relying on theoretical, content-based training that may not adequately prepare employees to work effectively with AI in real-world scenarios. To truly leverage emerging technologies for growth, businesses need to invest in hands-on learning experiences that closely mimic the tasks employees will perform in their roles.
Research suggests that cognitively demanding work and lifelong learning can not only delay cognitive decline but also boost employee engagement and reduce turnover. Cross-training and job shadowing are cost-effective ways to broaden skill sets and improve internal mobility. However, when it comes to AI, different roles require different levels of proficiency.
While some employees may only need basic skills to work alongside AI, others in charge of deployment and governance will require high AI literacy, trust and ethics skills, and the ability to assess risk. Without the right mindset, skillset, and toolset, even the most advanced AI tools won't translate into higher revenue or time savings.
For small and medium businesses, the key is to tailor tech training to the specific needs of their workforce and the goals of their organization. This may involve incorporating case studies, role-playing, and simulations into training sessions, as well as investing in technology that supports hands-on learning. SMBs should also focus on developing the soft skills that complement AI, such as problem-solving, decision-making, and effective communication.
By creating a culture of continuous learning and providing employees with the opportunities to practice and apply new skills, SMBs can position themselves to reap the benefits of AI while mitigating the risks of disruption. Ultimately, the businesses that will thrive in the age of AI are those that prioritize upskilling as a strategic imperative, not just an afterthought.